Speaker
kit.

THE SHORT BIO

Operator with a microphone.

Dean Trempelas is a speaker, operator, and educator with more than 15 years in IT and MSP operations. He helped grow an MSP from roughly $700K to more than $55M, has hired and trained hundreds of people, and has a low tolerance for performative process.

His sessions cover helpdesk communication, AI-assisted service delivery, burnout, client onboarding, hiring, training, and the human side of technology. He teaches practical work people can use on Monday morning, with strong opinions and enough humor to keep the room awake.

CORE SESSIONS

• Soft Skills for Jerks
• AI on the Help Desk
• High-Functioning Burnout
• You Don’t Need Their Runbook
• Hiring and Training Help Desk Talent

LIVE PROOF

Want to see Dean speak before you book him? Here you go.

ORGANIZER MATERIALS

Need a specific bio length, a headshot, session abstract, or a version of a talk tailored to your audience? Email Dean with the event, audience, format, and deadline.